Privacy Policy

Last updated: 5/1/2024

This Privacy Policy outlines how R3NEW ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website r3new.com, use our services, or make a purchase. This policy applies to all users of our services, including customers, website visitors, or other individuals whose information we have collected.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please refrain from using our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources over the past 12 months. This information is used to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect the Services and our users.

What Personal Information We Collect

The types of personal information we collect depend on your interaction with our Site and Services. "Personal information" refers to data that identifies, relates to, or can be associated with you. We collect information directly from you, through cookies, and from third parties.

Information We Collect Directly from You
  • Basic contact details: Name, address, phone number, email.
  • Order information: Name, billing address, shipping address, payment confirmation, email, phone number.
  • Account information: Username, password, security questions.
  • Shopping information: Items viewed, added to cart, or added to wishlist.
  • Customer support information: Information included in communications with us.
Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services using cookies, pixels, and similar technologies. This "Usage Data" includes device information, browser information, network connection details, IP address, and other interaction details.

Information We Obtain from Third Parties

We may obtain information about you from vendors and service providers who collect information on our behalf, such as Shopify and payment processors. This information is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: Process payments, fulfill orders, send notifications, manage accounts, arrange shipping, and handle returns and exchanges.
  • Marketing and Advertising: Send promotional communications and show advertisements for products or services.
  • Security and Fraud Prevention: Detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
  • Communicating with You: Provide customer support and improve our Services.

Cookies

We use cookies to enhance your experience on our Site. For specific information about the cookies we use, please see Shopify's Cookie Policy. You can manage cookie preferences through your browser settings, but blocking cookies may impact your experience on our Site.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes:

  • Vendors and Service Providers: IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
  • Business and Marketing Partners: Including Shopify, for providing services and advertising.
  • With Your Consent: For specific actions like shipping products or using social media widgets.
  • Within Our Corporate Group: For business operations.
  • Legal Obligations: To comply with legal requirements, enforce terms of service, and protect our rights and users.

User Generated Content

Any content you post publicly on the Services, such as product reviews, will be accessible by anyone. We do not control who accesses this information and cannot ensure its privacy or security.

Third Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their privacy or security practices. Please review their policies separately.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it deleted.

Security and Retention of Your Information

We take reasonable measures to protect your personal information but cannot guarantee perfect security. We retain your information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to Access: Request access to your personal information.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Request correction of inaccurate information.
  • Right of Portability: Request a copy of your information or transfer it to a third party.
  • Restriction of Processing: Request to stop or restrict processing of your information.
  • Withdrawal of Consent: Withdraw consent where applicable.
  • Appeal: Appeal our decision if we decline your request.
  • Managing Communication Preferences: Opt out of promotional emails.

To exercise these rights, contact us at support@r3new.com. We will not discriminate against you for exercising your rights.

Complaints

If you have complaints about our processing of your personal information, contact us at support@r3new.com. If unsatisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your country, including the United States. We use recognized transfer mechanisms like the European Commission's Standard Contractual Clauses for such transfers.

Contact

For questions about our privacy practices or to exercise your rights, email us at support@r3new.com.